Kaeser launches contactless service amid COVID-19 restrictions

Kaeser Compressors Australia

Tuesday, 28 April, 2020

Kaeser launches contactless service amid COVID-19 restrictions

With social distancing becoming the new norm, Kaeser Compressors has launched contactless service and the Compressed Air Assessment 4.0, to ensure that compressed air users can continue to operate reliable and efficient compressed air systems. Businesses need to be able to rely on their equipment, particularly when it comes to the compressed air system, and continuing to follow the OEM’s (original equipment manufacturer’s) recommended maintenance schedule will have a large impact on its ongoing reliability.

Maintaining a compressed air system is essential for many businesses. This means allowing compressed air service technicians onsite to perform maintenance work. Kaeser Air service technicians are available for onsite compressed air service support Australia-wide, with Kaeser implementing a number of preventive measures for its service technicians in the field. The incentives include using hand sanitiser before entering a customer’s site, wearing protective gloves to service equipment, wearing a face mask where required, and disinfecting all equipment before and after servicing. Kaeser has also introduced contactless service, which further limits the physical contact between the end user and the service technician.

When customers opt for contactless service, service technicians phone the customer when they are onsite to announce their arrival and discuss the service requirements. After taking the preventive measures before entering the site, the service technician proceeds to service the compressed air equipment. After completing the service work and taking photos of the equipment serviced including used parts, the service technician then phones the customer before leaving the site to explain all work completed. All paperwork is then sent to the customer by email.

In the current climate, businesses are seeking ways to minimise their outgoings. Electricity remains a significant cost to industry, therefore finding ways to optimise the energy efficiency of a compressed air system could contribute to reducing a business’s electricity bills. In response, Kaeser has developed the Compressed Air Assessment 4.0, taking its air assessment online.

Rather than having a Kaeser representative conducting a walkthrough and assessment of a compressed air system in person, this is now completed remotely. All the end user needs to do is supply a video of their compressed air system. Kaeser will then follow up with a brief phone call to gather some additional information. The compressed air experts at Kaeser will then analyse all information supplied and generate a report of findings and recommendations, sharing them with the end user via a conference call, with guidance on suggested next steps.

“We have taken a number of steps in the past few weeks to mitigate the impact of the current situation. We have also developed initiatives to ensure that we can continue to support compressed air end users, not only with the ongoing maintenance of their existing equipment, but also in optimising its efficiency and reliability. We remain fully committed to supporting compressed air users through these unprecedented times to the best of our ability and within the scope of government requirements,” said Peter Eckberg, Managing Director of Kaeser Compressors Australia.

Image credit: Kaeser Compressors Australia

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