Bottoms up as Foster’s deploys unified comms solution

Global drinks company Foster’s Group is deploying a Cisco collaboration and unified communications solution including IP communications to increase productivity and to drive operating efficiencies across its global enterprise.

To streamline processes, reduce complexity and enable better collaboration, Foster’s is migrating from a collection of legacy voice communications systems to Cisco Unified IP Phone 7900 Series endpoints across contact centres, offices and production locations worldwide. The system is expected to cost significantly less in maintenance than the previous solutions. In addition to its IP communications system from Cisco, Foster’s intends to deploy video to employee desktops, as well as Cisco WebEx web conferencing in support of its Enterprise Architecture project, which will consolidate hundreds of software applications over three to five years.

The easy-to-install, -manage and -update phones run on Cisco Unified Communications Manager and integrate voice and data into productivity applications.

Cisco Unified Mobility provides a single number reach that ensures users have the ability to communicate across multiple devices as they move between workspaces and Cisco Unified IP Phones can integrate with third-party applications and allow users to develop custom applications.

Through the implementation of Cisco Unified Video Advantage, Foster’s will be able to add video to employees’ communications at the desktop in conjunction with their Cisco Unified IP Phones for real-time, face-to-face collaboration around the globe. Employees will be able to use their familiar phone interface to make and receive video calls on their Cisco Unified IP phone with the video window displayed on the PC.

Foster’s is consolidating hundreds of software applications as part of its ‘Enterprise Architecture project’. Foster’s will be using Cisco WebEx to conduct its global Enterprise Architecture project meetings increasing collaborative communication and improve consistent ERP training for all employees.