Romaco Service internet-enabled smart glasses

Romaco Service’s Internet enabled smart glasses allow the manufacturer’s machines to be monitored from a distance. These glasses connect the technician to the machine operator at the user via a Wi-Fi interface. Customers requiring urgent assistance to operate their equipment can now opt for virtual support.

A camera integrated in the glasses transfers its perspective of the machine directly to the company’s hotline employee’s monitor. The support team can form their own picture of the situation in the field by live stream and take action accordingly. Machine operators anywhere in the world can be issued with targeted instructions, eg, during the ramp-up phase, format changes or repairs. Thanks to the resolution of 800 x 600 pixels or more, they can also show the operator important information on the system’s transparent screen. Each pair of smart glasses is provided with a microphone and headphones for audio communication.

The use of smart glasses in customer service saves time and money because minor faults or error messages can be dealt with quickly and easily. This means less downtime and significantly better OEE (overall equipment effectiveness).