Key Technology RemoteMD real-time condition analysis tool

Thursday, 04 November, 2010 | Supplied by: Key Technology Australia Pty Ltd

RemoteMD is a real-time condition analysis tool for Key Technology’s G6 optical sorters - Manta, Optyx and Tegra - as well as G6 ADR Automatic Defect Removal Systems. The tool is an addition to Key’s PROliance suite of services and support solutions designed to keep Key’s installed base of sorting, conveying and processing systems operating at peak performance.

Like other PROliance services and support solutions, RemoteMD (monitoring and diagnostics) helps users improve equipment performance, increase uptime, enhance maintenance efficiency and extend equipment life.

RemoteMD proactively monitors the condition of the sorter or ADR, assesses the status and alerts the user if problems are detected. With RemoteMD, a secure two-way remote session between the sorter and a Key service technician can be initiated. By automating detection and diagnosis, RemoteMD provides detailed information to Key’s service technicians, which increases the first-time fix-rate, reduces in-plant service calls and speeds resolution time.

Key is introducing three distinct levels of RemoteMD services as part of its three comprehensive protection plans - SelectPRO, PlusPRO and PremierPRO.

Each of the three protection plans, available via annual subscription, begins with a visit by a Key service technician who conducts a complete 22-point audit of the customer’s optical equipment and ensures it is operating at optimal performance. During the initial visit, the service technician establishes a secure internet connection, enabling RemoteMD to monitor and diagnose the system.

The basic level of RemoteMD, available as part of the SelectPRO protection plan, includes system monitoring, alarms for critical events, remote diagnosis, remote fixes and software management. Additional RemoteMD services such as remote auditing, remote backups, proactive log analysis, product metrics tracking and segmentation assistance are available as part of the more extensive PlusPRO or PremierPRO protection plans.

Phone: 03 8710 8200
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