Endress+Hauser Visual Support service

Endress+Hauser has released the Visual Support service application, to assist maintenance personnel remotely during the coronavirus crisis. In the acute phase of the pandemic, customers were able to take advantage of the remote audiovisual support free of charge.

Travel restrictions and protective measures due to the coronavirus pandemic have made it difficult to use external service providers in many cases. In order to carry out critical service work related to instrumentation in a timely manner, Endress+Hauser has taken Visual Support from the pilot project phase to global rollout.

The company’s service organisation has been using the possibilities of a cloud-based platform based on the Salesforce customer relationship management system for some time. Endress+Hauser has integrated Visual Support into its support services portfolio, giving customers access to in-depth technology and product knowledge, including the availability and response time from the company’s global network of technical experts.

The use of this technology for remote support enables audiovisual support for diagnosis and troubleshooting, commissioning and regular maintenance of field devices. With live video transmission and screen casting, Endress+Hauser’s technical support team can help customers in a reliable and flexible manner with their service tasks via remote access.