WHS guidelines released on risks of AI in the workplace

AI and digital technologies* are used in most Australian workplaces in a range of different ways. They can create both work health and safety (WHS) opportunities and risks.

Safe Work Australia has developed guidance to help employers, workers and other duty holders understand the WHS implications of introducing or changing AI and digital technologies in the workplace.

The organisation states when introducing and using AI and digital technologies in the workplace, persons conducting a business or undertaking (PCBUs) must manage the associated WHS risks in the same way they would any other WHS risk. That is, PCBUs must eliminate risks, or if that is not reasonably practicable, minimise the risks so far as is reasonably practicable by implementing control measures.

Implementing new digital technologies or changing existing AI or digital technologies at work (including routine changes to IT systems, or updates ‘pushed’ or initiated by software providers) may introduce or change WHS risks. In some instances, these technologies can provide opportunities to improve how WHS risks are managed. However, they can also create challenges which if not addressed can introduce new or increase existing WHS risks.

For example, some AI and digital technologies allow for the automation of routine tasks. However, if implemented poorly, this can lead to work intensification from a greater proportion of more complex tasks, which increases the risk of fatigue.

In managing the risks of AI and digital technologies, PCBUs must provide any information, training, instruction or supervision to workers and other people that is necessary to protect their health and safety. This includes providing information about how the technology will be used in the workplace, ensuring workers are trained in how to safely use the technology, and providing genuine opportunities to ask questions or raise concerns.

For more information on the hazards and risks of AI and digital technologies, visit the Safe Work Australia guidelines.

_{*‘Digital technologies’ refers to hardware and software such as computers, mobile phones, software and applications, security and safety technologies, wearable devices, and advanced robotics and automation.}

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